Shocked, Appalled, and Dismayed: How To Write Letters of Complaint That Get Results
How to get the best of shoddy shops, crooked car-dealerships, and heartless HMOs--without having to hire an attorney. \ \ The Miss Manners of the consumer kvetch shows readers how to go postal, with complaint letters designed to melt the heart and sting the conscience of the most obdurate, negligent, or customer-hostile corporations. \ Drawing on her experience as a pen-for-hire for irate consumers--and on the advice of clients, attorneys, and CEOs--Ellen...
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Writing a letter can sometimes be the best way to right the wrongs of companies. But how can you make your letter stand out from the crowd without completely annoying the person on the other end? Ellen Phillips, in Shocked, Appalled, and Dismayed!, offers sample complaint letters that will get customer-service departments working for you. Katherine Hazelwood Some of her advice...is basic. But she also deals with complicated situations, telling you exactly what to do... -- People Magazine
\ From Barnes & NobleThe Barnes & Noble Review\ Some may claim that the art of letter-writing has been one of the truly devalued crafts of the email age, but there is still no better way to get your voice heard by a customer-service department. The art of crafting the perfect complaint letter — one with just the right notes of petulance, annoyance, and "I'm sure this won't happen again" — is explored by oral-communications specialist Ellen Phillips in Shocked, Appalled, and Dismayed! \ Phillips's guide to writing the ultimate "tell me you're sorry" note is filled with sample letters; some of the letters crackle with nice yet firm turns of phrase, and some sound downright angered and upset. Every occasion for complaint is covered, from restaurant woes to criminal elements in neighborhoods. In addition, appendices provide hordes of addresses so you can take your complaints further, if need be.\ Anyone who wants to complain but can't find the precise words to do so would do well to invest in Shocked, Appalled, and Dismayed! This slim volume provides a valuable resource for those who want to right the wrongs inflicted on them by the outside world.\ \ \ \ \ \ Katherine HazelwoodSome of her advice...is basic. But she also deals with complicated situations, telling you exactly what to do... -- People Magazine\ \
