Managed Care Success: Reducing Risk while Increasing Patient Satisfaction
The number of malpractice claims and the severity of final judgments could explode under managed care. Physicians and managed care organizations are on a collision course with malpractice when patient expectations are at an all—time high, and pressures of efficiency are constantly increasing. Defensive medicine —— doing procedures or additional tests, to protect the provider will not longer work. Utilization controls will penalize you, and ultimately, limit your practice. So what's the...
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The number of malpractice claims and the severity of final judgments could explode under managed care. Physicians and managed care organizations are on a collision course with malpractice when patient expectations are at an all—time high, and pressures of efficiency are constantly increasing. Defensive medicine —— doing procedures or additional tests, to protect the provider will not longer work. Utilization controls will penalize you, and ultimately, limit your practice. So what's the solution? To be successful in this evolving health care environment, you've got the change with it. You've got to be informed, be prepared, and ready to coexist with it. That's precisely why you need Managed Care Success: Reducing Risk While Increasing Patient Satisfaction. You'll learn how to work with —— not against —— managed care.
IntroductionAcknowledgmentsPt. IThe Concerns1Ch. 1Dr. Smith Meets Managed Care3Ch. 2Managed Care in a Nutshell27Ch. 3Evolution of Managed Care in a Physician's Office47Ch. 4True Costs of a Malpractice Suit69Ch. 5Who Would Sue You?93Pt. IIThe Response125Ch. 6The Importance of More - and Better - Communication127Ch. 7Documentation: Not More, Better161Ch. 8Using Informed Consent as an Offense Strategy193Ch. 9Patients as Partners219Ch. 10Seven Risk Management Dilemmas247Ch. 11The Joy of Practice281About the Authors295Index297
