Library's Crisis Communications Planner
Thenell (communications, Marylhurst U., Portland, Oregon) was director of public relations for the Multnomah County Library in Portland for 14 years. She offers a structured guide for libraries of all sizes, to help them prepare for the range of emergencies, such as difficult patrons, censorship, budget issues, natural disasters, and disgruntled staff, which they regularly encounter. Coverage includes developing a crisis communication plan and team, gathering and maintaining crisis- ready...
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Thenell (communications, Marylhurst U., Portland, Oregon) was director of public relations for the Multnomah County Library in Portland for 14 years. She offers a structured guide for libraries of all sizes, to help them prepare for the range of emergencies, such as difficult patrons, censorship, budget issues, natural disasters, and disgruntled staff, which they regularly encounter. Coverage includes developing a crisis communication plan and team, gathering and maintaining crisis- ready information, identifying key library stakeholders and tools for effective two-way communication with them, and communications during and after a crisis. Annotation ©2004 Book News, Inc., Portland, OR Library Journal Thenell, a former public relations director at Multnomah County Library (Portland, OR), notes that library crises can emerge not only from natural disasters but also from such situations as Internet use, meeting room use, enraged patrons, etc. Offering step-by-step practical advice, firsthand experience, scenarios, and guidelines for communicating effectively before, during, and after a crisis or crisis-producing events, her succinct guide is a ready-made workshop on how to establish and maintain relationships with the media, including how to write a press release, how to keep all staff informed and aware of what to do when an emergency occurs, and how to make sure library board members and other community stakeholders are notified and/or involved. Whether or not you have a public relations office or officer, this slim volume is a must for your professional shelf.-B. Susan Brown, Pamunkey Regional Lib., VA Copyright 2004 Reed Business Information.
\ Library JournalThenell, a former public relations director at Multnomah County Library (Portland, OR), notes that library crises can emerge not only from natural disasters but also from such situations as Internet use, meeting room use, enraged patrons, etc. Offering step-by-step practical advice, firsthand experience, scenarios, and guidelines for communicating effectively before, during, and after a crisis or crisis-producing events, her succinct guide is a ready-made workshop on how to establish and maintain relationships with the media, including how to write a press release, how to keep all staff informed and aware of what to do when an emergency occurs, and how to make sure library board members and other community stakeholders are notified and/or involved. Whether or not you have a public relations office or officer, this slim volume is a must for your professional shelf.-B. Susan Brown, Pamunkey Regional Lib., VA Copyright 2004 Reed Business Information.\ \
