Fabled Service: Ordinary Acts, Extraordinary Outcomes
In this riveting best-seller, former Nordstrom vice president and general manager Betsy Sanders shares her secrets for making the customer feel like gold, and for achieving the kind of service that made Nordstrom a retail legend. It can help you set the same standards for your organization.\ Drawing upon her nineteen-year career with retail giant Nordstrom Inc., renowned for best-in-the-business customer service, Betsy Sanders brings her unique insights to this practical, easy-to-read guide....
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Drawing upon her 19-year career with retail giant Nordstrom, Inc., renowned for best-in-the-business customer service, an insider's take on what really works to create legendary customer service.
A Message to the ParticipantCustomer Service SurveyParticipant Materials for ActivitiesCommitment: To Make Service Everything Your Company Is and DoesCommitment: To Be of Service in All That You DoCommitment: To Act on the Belief That You Are in Business to Serve CustomersCommitment: To Serve Those Who Serve the CustomerCommitment: To Design Every Part of Your Business With Service As the Desired OutcomeCommitment: To Be in Business to Serve SocietyCommitment: To Create and Sustain the Vision
