Consumer Product Guarantees
This book presents a detailed analysis of the function of consumer product guarantees and the related legal issues. It applies research findings from the fields of consumer complaining behaviour, marketing science and economics to the legal context. Its central argument is that guarantees could be one way of assisting consumers in resolving product quality disputes. Consumers tend to seek to resolve such disputes informally by complaining, rather than by seeking to go through the courts or...
Search in google:
Focusing on the legal issues of manufacturers' (and not retailers') guarantees in consumer goods, Twigg-Flesner (Institute for Commercial Law Studies, U. of Sheffield, UK) seeks to develop a legal framework for guarantees that recognizes them as one informal route for obtaining redress for breakage or inferior quality. Relevant provisions of current English and European law are comparatively examined in light of the developed framework. Annotation ©2003 Book News, Inc., Portland, OR
Table of CasesPreface1Guarantees, Product Quality, and Consumer Protection12The Characteristics of Consumer Guarantees293Manufacturers' Guarantees and Information about Product Quality544The Role of Guarantees as an Informal Redress Mechanism715A Legal Framework for Guarantees956A Signalling Framework: The U.S. Magnuson-Moss Warranty Act 19751337E. C. Law and Consumer Guarantees1518Consumer Guarantees in English Law1729Consumer Product Guarantees - Conclusions211Bibliography215Index228
