Communication in the Age of Suspicion: Trust and the Media
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This book explores relationships between trust and various media genres and forms from the end of World War I to the present day.
List of Figures xList of Tables xiAcknowledgements xiiNotes on Contributors xiiiCommunication in the Age of Suspicion 1The Age of Suspicion Vian Bakir David M. Barlow 3The decline in trust - An issue of societal concern 3Overview of book's structure 6Notes 8Exploring Relationships between Trust Studies and Media Studies Vian Bakir David M. Barlow 9Trust studies - The growth of a field 9What is trust? 10What does trust do? 11The emergence of trust studies in media studies? 17Conclusion 21Notes 22Media and Erosion of Trust 25Origins of the Problem of Trust: Propaganda during the First World War Michael Redley 27Propaganda during the First World War 28Implications for trust 33Notes 38The Erosion of Trust in Australian Public Life Jeff Archer 39Media rhetoric and practice 41Political public relations and the advantages of political incumbency 43The Palmer Report 44Accountability and responsibility 48Notes 50Manufacturing Authenticity in a Small Nation: The Case of Independent Local Radio in Wales David M. Barlow 51False promises 52Slippery regulation 54Tuning for consumption 57Local no more 59Conclusion 61Notes 62Terrorism and the Microdynamics of Trust Barry Richards 64Fear and protection 64The media discourse of terrorism 68Trust and discourses of terrorism 72Notes 74Risk, Advice and Trust: How Service Journalism Fails Its Audience Jeremy Collins 75Food scares and social rationality 76Service journalism 77Food scares as service journalism 78Risk, trust and public journalism 83Conclusion 85Notes 86'Trust Me, I'm a Doctor': MMR and the Politics of Suspicion Chas Critcher 88The MMR narrative 88MMR accounts: Three ideal types 91No news is good news: The role of the media 95Suspicious minds 97Conclusion: Beyond reasonable doubt 99Notes 101New Media Enterprise in the Age of Suspicion Gillian Allard 102The Internet: Network of networks or virtual supply chain? 103A life in music 105Conclusion 112Notes 113Trust, Data-Mining and Instantaneity: The Creation of the Online Accountable Consumer Andrew McStay 114Social ontology: Trust and its relationship to technology 115Dataveillance and theoretical implications for trust of CRM strategies 118Real-time feedback and the commercial environment of instantaneity 121Conclusion 123Notes 123Media and Building Trust 125Risk Communication, Television News and Trust Generation: The Utility of Ethos Vian Bakir 127The risk issues 128Ethos analysis 129The use and utility of ethos? 137Notes 139The Media's Role in a Transition Society: From Public Lies to Public Trust? Kaja Tampere 141Historical context 141Trust and society 142Media and totalitarian society 143Media and transition society 144Trust and the media 146Conclusion 150Notes 153Trust in a Time of Crisis: The Mass Media as a Guardian of Trust Amisha Mehta 155Defining trust 155Studying the mass media as a guardian of trust 159Case study: Australian medical indemnity policy crisis 161Discussion and conclusions 163Notes 166'It Was a Mascara Runnin' Kinda Day': Oprah Winfrey, Confession, Celebrity and the Formation of Trust Sherryl Wilson 167Celebrity and the ordinary 170Oprah as confessing subject 172Celebrity and the engendering of trust 175Notes 176Branding Trust: The Ideology of Making Truth Claims through Interactive Media Janet Jones 177The promise of technological transcendence 177Truth claims 178Exploiting the teleology of young media users 178Indymedia - The case for trust 179Low mediation solution 180Indymedia - The case against trust 181Big Brother - The case for trust 183Fear of mediation 184Big Brother - The case against trust 186Talk back! 187Notes 188The Technology of Distrust Gary Gumpert Susan J. Drucker 189The truth is what you create 189Social contract 189The ceremonial bugler 190Media and the social contract 191Verifying the improbable - From Lumiere to Armstrong to Mars 192The media contract 193The camera eye 194Is it real? 195From restructuring to control 195Controlling the governed and reading the governing 197Conclusion 198Notes 199Conclusions: Trust and the Media 203The End of Trust? Vian Bakir David M. Barlow 205Trust matters 205Illusory nature of new media 209Ways forward 210Notes 213References 214Index 237
