Building Profit Through Building People: Making Your Workforce the Strongest Link in the Value-Profit Chain
This instructive field book will guide human resource professionals and company management in their use of the profit value chain to build profitability through good management. Instruction for human resource professionals on becoming successful strategic partners in their companies and includeds information for company management on how strategic human resource can contribute to an organization's financial success. It focuses on...
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This instructive field book will guide human resource professionals and company management in their use of the profit value chain to build profitability through good management. Instruction for human resource professionals on becoming successful strategic partners in their companies and includeds information for company management on how strategic human resource can contribute to an organization's financial success. It focuses on practical, "how-to" steps in implementing value profit chain principles using the experiences of SYSCO, Sears, Continental Airlines, and other large, well-known organizations. HR Magazine Ken Carrig and Patrick M. Wright emphasize that ... organizations that build a committed, interested, and engaged workforce can gain a true competitive advantage.
Acknowledgements xiIntroduction xviiA Compelling Argument: It's All about People 1The Value-Profit Chain Redefined 15Your Customer: A Critical Link in the Value-Profit Model 33Employee Loyalty and Satisfaction, and the Employer Brand 45The 5-STAR Model Employer Brand 61The 5-STAR Management Model 71Testing the 5-STAR Model 99Embedding the 5-STAR Model 107Building Dynamic 5-STAR Capability 117A Strategic Summons for Human Resources 133Customer Satisfaction Survey SYSCO 147Cover Letter for the Work Climate Survey, SYSCO 151Work Climate Improvement Survey, SYSCO 153Lesson Outline from Strengthening the Frontline Supervisor Program, SYSCO 167Some High-Impact Practices and Programs, SYSCO 171Resources 179References 183Index 187
\ HR MagazineKen Carrig and Patrick M. Wright emphasize that ... organizations that build a committed, interested, and engaged workforce can gain a true competitive advantage.\ \
